Frequently Asked Questions
Everything you need to know about our timepieces and services.
What materials are used in Zelos watches?
We use premium materials including 316L stainless steel, CUSN8 bronze, carbon fiber, and meteorite dials, all protected by scratch-resistant sapphire crystals.
How long does international shipping take?
We offer worldwide shipping via DHL Express. Orders are typically processed within 2-3 business days and delivery usually takes 3-7 business days depending on your location.
Do Zelos watches come with a warranty?
Yes, every Zelos timepiece comes with a one-year international warranty that covers all manufacturing defects from the date of purchase.
What is your return policy?
We accept returns within 14 days of delivery, provided the watch is in its original, unworn condition with all protective plastics and packaging intact.
Are the watches water resistant?
Most of our models are designed for professional use, featuring water resistance ratings ranging from 200m to 1000m. Please check the specific product page for each model's rating.
What movements do you use in your timepieces?
We utilize reliable mechanical movements from reputable manufacturers such as Seiko (NH series), Miyota (9000 series), and Sellita (Swiss Made) to ensure long-term accuracy.